OVERVIEW

At SHOREHAZE, we focus on delivering carefully selected products with reliable international fulfillment and transparent shipping timelines. Every order is processed with attention to quality control and tracking accuracy before shipment.

By placing an order through our store, you agree to the terms outlined in this Shipping Policy.

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ORDER PROCESSING

All orders are reviewed and processed within 1–3 business days after payment confirmation.

Orders are not processed on weekends or public holidays. During periods of high demand, processing times may extend slightly to maintain fulfillment quality standards.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information when available.

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ESTIMATED DELIVERY TIMES

Estimated delivery times depend on destination country, carrier conditions, customs operations, and seasonal demand.

Italy: 3–7 business days
Europe: 5–10 business days
International: 7–15 business days

Please note that delivery estimates are not guaranteed and may vary due to external logistical factors beyond our control.

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TRACKING INFORMATION

Most orders include tracking services. Tracking updates may require several days to appear after shipment confirmation while the package is being scanned into the carrier network.

If tracking appears inactive immediately after dispatch, this does not necessarily indicate an issue with the shipment.

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SHIPPING FEES

Shipping costs are calculated at checkout based on destination, package size, and available courier services.

Occasionally, SHOREHAZE may offer promotional free shipping campaigns for selected regions or products.

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INCORRECT SHIPPING DETAILS

Customers are responsible for ensuring that shipping information is complete and accurate before submitting an order.

SHOREHAZE cannot guarantee successful delivery for orders containing incorrect or incomplete address information provided by the customer.

If an order is returned due to address issues, additional shipping charges may apply for reshipment.

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LOST OR DELAYED PARCELS

While we work exclusively with trusted logistics partners, delays may occasionally occur due to customs inspections, weather conditions, transportation disruptions, or carrier-related issues.

If your package appears significantly delayed, please contact our support team and we will assist in opening an investigation with the carrier when applicable.

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DAMAGED ITEMS

If your order arrives damaged, please contact us within 48 hours of delivery and include clear photographs of:

• The product
• The packaging
• The shipping label

This allows our support team to review the situation and provide an appropriate resolution.

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CONTACT INFORMATION

Trade Name: SHOREHAZE
Email: shorehaze@outlook.it
Phone: +39 334 598 5821
Address: Piazza Don Luigi Sturzo 1, Avellino, AV, 83100, Italy